The IRS is deploying Salesforce’s new AI agent system, Agentforce, across several divisions as the agency faces a sharp drop in staffing, Axios reported. The workforce has fallen from 100,000 to about 75,000 employees this year due to Trump administration layoffs.
Agentforce will be used in the Office of Chief Counsel, the Taxpayer Advocate Service, and the Office of Appeals to speed up tasks such as case summarization and search functions.
Exclusive: IRS deploys AI agents https://t.co/h4LIxxao0U
— Axios (@axios) November 21, 2025
Salesforce executives said the AI tool is designed to assist human staff, not replace them. They emphasized that the system cannot make final decisions or issue refunds.
IRS officials said the move comes after years of modernizing outdated systems and that ignoring AI at this stage would be “negligence.”
The IRS workforce has been slashed 25% with buyouts and firings of nearly 26,000 agency staff pic.twitter.com/tTZBjltbcG
— America (@america) July 23, 2025
The rollout reflects a broader trend of federal agencies adopting AI tools to boost efficiency. IRS leaders say the technology is meant to support overworked employees, not drive additional job cuts.
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TIPP Staff
TIPP Staff
TIPP Staff
