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United Airlines Blocks AI Bots From Booking Flights

The airline warned that sharing login credentials with AI assistants could expose sensitive information, trigger unintended purchases or lead to unauthorised MileagePlus redemptions.

,   and  TIPP Staff
1 min read
United Airlines is blocking AI agents from booking flights. Pic via(@WSJbusiness)

United Airlines has announced restrictions on third-party artificial intelligence agents, preventing them from booking flights or accessing customer accounts over privacy and security concerns.

The airline warned that sharing login credentials with AI assistants could expose sensitive information, trigger unintended purchases or lead to unauthorised MileagePlus redemptions. It also cautioned that automated check-in tools could violate federal safety regulations.

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The move comes as AI-assisted travel planning grows, with booking platform Hopper reporting that around 33% of adults have used generative AI to research trips. Meanwhile, the Federal Trade Commission has sought information from United, Delta and JetBlue about their use of personal data in pricing.

Airlines are adopting different approaches, with Southwest integrating ChatGPT for flight searches and Delta developing its own AI assistant, Delta Concierge.

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