Americans Skeptical About Twitter's Fairness

Americans Skeptical About Twitter's Fairness

The U.S. has a Twitter problem. Sooner or later, it has to be resolved by market forces, public opinion, and regulators. TIPPinsights is providing real data for this critical discourse.

Raghavan Mayur

Americans love and cherish free speech, and it is in our DNA.  The nation's founders enshrined it in our Constitution.

Nearly nine out of ten (89%) in our latest TIPP poll agree free speech is essential to our national discourse.

Another common theme is apparent in our poll results:  there is significant doubt about Twitter's policies' fundamental fairness.

Before the recent Presidential election, Twitter got embroiled in it by squelching New York Post's Hunter Biden story.

"Straight blocking of URLs was wrong, and we updated our policy and enforcement to fix. Our goal is to attempt to add context, and now we have capabilities to do that," Jack Dorsey, Twitter CEO, admitted in a tweet.

After the election, Twitter waded into uncharted territory -- to adjudicate issues related to election integrity.

On Jan 6, after the unfortunate Washington D.C. events, citing the risk that he would incite further violence, Twitter permanently suspended the United States' sitting president's account, with 88.6 million followers.

The U.S. has a Twitter problem.  Sooner or later, it has to be resolved by market forces, public opinion, and regulators. TIPPinsights is providing real data for this critical discourse.

To gain insights into what Americans think of Twitter, we asked several questions in our latest online survey.  We wanted only those knowledgeable about Twitter to opine.  So, we used a screener question:  are you a current user or former user or have a good familiarity with Twitter?

Of the 1,280 survey respondents, 674 passed our screener question and proceeded to answer questions about Twitter.  The credibility interval for this sub-segment is +/- 3.9 percentage points.

From this paragraph on, when we refer to Americans, it means those knowledgeable about Twitter.  Here are the key findings from our poll.